Diagnostic
Copyable technical information to attach to a support request: versions, active theme, the list of extensions with their version and available updates, the pages that carry a VEFmultiBooking block, the state of the scheduled job, the database version, any missing database table and the activities that need people but have nobody assigned.
Support
Send a question or a feature request directly from the form: the technical information is attached to the email automatically, you do not need to copy it yourself.
Support access
One click gives the support team a temporary way to sign in to your site, and emails them the key. You choose the duration and the rights (limited by default). You can close it at any time; it also ends by itself. Nothing is opened unless you click.
With limited rights, the support team can use the plugin screens and read the Diagnostic. It can never manage users, install or edit plugins and themes, change the administrator email, the site address or the payment keys, or export your customers' personal data. The conversation shown below the access lets you answer and do the actions reserved to you. Closing the access erases the temporary account, its sessions and the conversation.