Overview
Every order, with what was sold, the status and the amount already refunded. Filter by status (Pending, Paid, Refunded); the list is paginated for a large history.
On a paid order, “Resend the email” sends the confirmation again when the buyer did not get it.
Refund
The “Refund” button refunds an order in full or in part (the amount you choose, up to the remaining balance). It triggers a real refund at Stripe or PayPal, according to the original payment, and emails the customer. Orders paid with “Pay (test)” never charged anything, so nothing is called for them.
Always refund from this button, not from the Stripe or PayPal dashboard: a refund made there is not reflected here.
Other actions
A customer who used up the download quota can be reset in one click on their order. Orders can be anonymized or deleted. A preorder is delivered by hand: mark it “Shipped” (with an optional tracking number), then “Delivered”; the customer is emailed at each step.