Overview
A quick look at the state of your site as the plugin sees it: PHP and WordPress versions, memory, the uploads folder, and the features that depend on your hosting (such as the automatic audio conversion). Useful to spot a problem quickly, or to tell support exactly what you have. The diagnostic is also sent to the publisher when you open a support access.
Support & feature requests
A problem to report, or a feature you would need? Describe it with your email, a subject and your message: it goes straight from this site to V-IMAGES.com.
The useful technical information is attached automatically — you can view it under “View the technical information sent automatically” before sending.
Support access
Lets the publisher of the plugin sign in to your site for 24 hours to 7 days, with a temporary account, to look at a problem with you. Nothing opens by itself: you choose the duration and the rights, tick the consent box and click. A one-time key is emailed to the publisher with the diagnostic, never a password or a payment key.
- Limited rights (recommended): the VEFmusic screens, the diagnostic and the pages of your site. Full administrator rights are for a problem outside the plugin.
- Never, whatever the rights: manage users, install or edit code, export or erase personal data, change the site address or the administrator email, change your payment keys, your license or the address that receives the contact mails, refund or delete an order.
- You receive an email at every sign-in, the journal keeps track of everything, and you can close the access at any time.
- The conversation lets you answer the support team and mark as done the actions that only you can do. It is erased when the access is closed.